Technological developments and innovations in Robotic Process Automation (RPA) has been a turning point for the healthcare industry. The automation of several complicated processes for medical professionals has helped the healthcare industry improve overall efficiency and offer better medical care to their patients.
RPA is a quick and easy solution for the healthcare industry to improve and streamline processes ranging from patient registration to claim settlement. Human operations within the healthcare industry that are prone to error and are time-consuming can be easily mimicked using RPA to create streamlined and error-free workflows and processes.
Benefits of RPA in Healthcare
Let’s look at some of the processes within the healthcare industry that can benefit from the adoption of RPA
This is one of the most common processes in hospitals that every patient is required to go through before they are allowed admission. It tends to be a time consuming and lengthy process. Using RPA to automate these processes has enabled hospitals and patients to save time as well as provide patients with a timely and improved experience.
Transfers to other hospitals
A common problem experienced by patients when transferring between hospitals is experiencing delays as a result of a reliable workflow and collaboration system between the two hospitals. Using RPA, the verification of documents, medical history and patient condition can be easily transferred and streamlined, resulting in a much quicker transfer process.
Order of drugs and Hospitality stationery
Hospitals need to have an adequate amount of drugs and other medical equipment in their inventory. Quite often, hospitals find themselves running low on medicines and equipment due to improper stock management. RPA is an ideal solution for this problem as the program is able to manage supply, storage and inventory of medication and is capable of automating orders on medicines if the stocks become low.
Improving Account Settlements
Hospitals are required to monitor, calculate and evaluate bills during the diagnosis and treatment each patient receives. Processing such data manually can be time-consuming and also without the guarantee of 100 percent accuracy. Besides this, hospitals are also required to maintain records of tests conducted, prescriptions, doctor fees, room/bed charges and any other fees to create an accurate calculation of every patient’s bill.
Processing these tasks manually can be a very complicated and tedious process for hospital staff, especially when we consider multiple patients. RPA applications will be able to accurately formulate the bill amount by including all the costs of tests, medicines, food etc. But one of the key benefits of RPA in the healthcare industry is its ability to reduce the chances of human error and improve accuracy. As a result, leveraging RPA in healthcare services has been instrumental in streamlining and improving account settlements in hospitals.
Smoothening Claims Management
Due to the increasing demand for health insurance, managing claims has become quite a complicated process as it involves processes like data input, processing, evaluation as well as dealing with appeals. The entire procedure, when handled manually or using standard software, is usually inefficient and error-prone. Expired or outdated insurance claims procedures can considerably impact the cash flow of hospitals.
Additionally, around 30%-40% of health insurance claims tend to get denied as a result of non-compliance with regulations. As a result, ensuring regulatory compliance for smooth and streamlined insurance claims can become a tricky process.
Leveraging RPA in healthcare services can improve the process of managing insurance claims. RPA bots can identify compliance-related exceptions and avoid non-compliance with regulations. Thereby, allowing the healthcare industry to improve the efficiency of complicated insurance claims and management procedures.
RPA services offer many benefits to hospitals but one of the key benefits is its ability to help hospitals improve their overall brand value. When RPA is leveraged within the healthcare industry, they also have to potential to be implemented in transportation, insurance, banking, data management, account and financial management as well as improving processes and streamlining their operations.