As organizations plan to outsource Quality Assurance projects, they get ready to reap the benefits of outsourcing.
Quick and Effective Testing
- Reduced Costs
- Expert Analysis
- Time Management
But the success of the outsourcing initiative can be harmed with poor management. In the below article we will dwell on 4 major risks involved in Outsourcing QA and offer ways to mitigate the risks.
1: Bad Vendor Choice
The wrong vendor choice can invite security breaches, missed deadlines, unhappy users and more.
Two major reasons why this happen is-
A) When the vendor exaggerates their competencies to bag a project.
B) When the customer has little knowledge about outsourcing and lack experience in choosing a vendor.
For a successful outsourcing experience, you need to first understand the big picture of what you want to accomplish from outsourcing, then understand the vendor’s expertise, their resources, and performance in QA projects.
2: Lack of Proper Communication
As a company more than once we have dealt with the consequences of this situation, where proper communication is given little importance and time was not allocated to build proper communication.
With lack of communication comes various problems, when project requirements are not clearly identified and timely discussions do not take place.
It is critical to have a structured approach to communication and maintaining effective collaboration. The best way to avoid communication gaps concerning the progress is by implementing a communication plan. The parties involved need to agree in advance on points that are essential for project completion.
A set method, duration, and medium of communication. Trust between the parties is crucial for engaging and long-term partnerships.
3: Inadequate Knowledge Transfer
The vendor will never have a complete picture, with poor knowledge transfer. This will affect the business needs, delayed or worst-case scenario, failed delivery. While outsourcing one of the most important criteria is Project Timeframe. With insufficient knowledge transfer, the outsourced project is at risk.
For a proper and effective knowledge transfer, outsourcing vendors need everything to be documented and relevant co-operation should be given by the customer as and when needed.
Documentation may not necessarily be the only way to share knowledge, knowledge transfer can involve discussions, interviews demonstration, etc.
It is also important to understand knowledge transfer is a continuous process. It’s always best to additionally discuss with your vendor the procedures for further knowledge enrichment.
4: Insufficient Security Measures
When you outsource Quality Assurance, a third-party vendor gets access to data that is sensitive by nature, it is important to have a solution ready to deal with this problem. Your outsourcing vendor should absolutely bot be negligent about cybersecurity. Your business is at risk if your sensitive data is subject to cyber-attacks.
Find a vendor that has sufficient information about security processes keeps tabs on the latest security practices, standards and regulations. Follows strict security policies and always have an SLA (Service level agreement) that includes strict penalties for any loss or misuse of data.
Spend time understanding the vendor and their capabilities before you decide to outsource your QA requirements. This will help bring down the risk to a minimum. Proper communication and precautions in terms of security will help in the timely completion and effective completion of the project.